We carried out an announced focussed inspection at Canford Health Group practice on 6 November 2019 as part of our inspection programme.
We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection focused on the following key questions:
Is the service effective?
Is the service well led?
Because of the assurance received from our review of information we carried forward the ratings for the following key questions:
Is the service safe?
Is the service caring?
Is the service responsive?
The practice was previously inspected in 17 May 2016 and in the report published in June 2016.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good for providing effective and well led services because:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm
- People had good outcomes because they received effective care and treatment that met their needs.
- Information about people’s care and treatment was routinely collected, monitored and acted upon.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
- Clinical and internal audit processes functioned well and had a positive impact in relation to quality governance.
We rated all population groups as good.
We saw one area of outstanding practice:
The practice had audited and recognised the identification of carers was lower than expected and looked at ways to actively increase this. Action included placing a notice board in the waiting room and sending a text message out to the whole practice population asking to text back the word CARE if they were a carer. An automated message was included on the practice telephone line was also commenced asking carers to identify themselves to the practice. This action resulted in an increase of 213 additional carers being identified and sent information about the inhouse monthly carers’ group.
Whilst we found no breaches of regulations, the provider should:
- Continue to use systems to monitor and ensure prescribing patterns of non-steroidal anti-inflammatory drugs (anti-inflammatory medicines which can have troublesome side effects) are appropriate.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care