The Care Quality Commission
  • Doctor
  • GP practice

Salford Medical Centre 1

Overall: Good read more about inspection ratings

Salford Medical Centre(1), 194-198 Langworthy Road, Salford, Greater Manchester, M6 5PP (0161) 736 1166

Provided and run by:
Salford Medical Centre 1

All Inspections

22 January 2024

During an inspection looking at part of the service

We carried out an announced assessment of Salford Medical Centre on 22 January 2024. The assessment focused on the responsive key question.

Following our previous inspection on 7 June 2019 the practice was rated good overall and for all key questions. The full reports for previous inspections can be found by selecting the ‘all reports’ link for Salford Medical Centre on our website at www.cqc.org.uk.

The practice continues to be rated as good overall as this was the rating given at the last comprehensive inspection. However, we have now rated the responsive key question as requires improvement as a result of the findings of this focused assessment.

Safe – not inspected

Effective - not inspected

Caring - not inspected

Responsive - requires improvement

Well-led - not inspected

Why we carried out this review

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the review

This assessment was carried out remotely. It did not include a site visit.

The process included:

  • Conducting an interview with the provider and members of staff using video conferencing.
  • Reviewing patient feedback from a range of sources
  • Requesting evidence from the provider.
  • Reviewing data we hold about the service
  • Seeking information/feedback from relevant stakeholders

Our findings

We based our judgement of the responsive key question on a combination of:

  • what we found when we met with the provider
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • During the assessment process, the provider highlighted improvements they had made to improve the responsiveness of the service for their patient population. The impact of these efforts were not yet reflected in the verified patient survey data. Patients could not always access care and treatment in a timely way.

We found an element of outstanding practice:

  • The practice changed their referral process in response to patient feedback. Patients received a text message when a referral had been completed. The text message included time scales patients could expect an appointment and what to do if they had not received an appointment by that time. Initially this was introduced for patients referred for cancer, but the practice decided to widen the scope and include all referrals. The practice reported this provided reassurance for patients that the referral had been sent and reduced the number of calls from patients requesting an update regarding their referral.

Whilst we found no breaches of regulations, the provider should:

  • Continue to do internal patient surveys to evidence the impact of changes to the service on patient access.
  • Make the complaint policy available to patients on the website.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

07/06/2019

During a routine inspection

We carried out a focused inspection at Salford Medical Centre 1 on 7 June 2019. The announced inspection was part of our inspection programme. Following a five-year inspection interval based on a Care Quality Commission annual regulatory review we inspected the domain areas of effective and well led and utilised information from our previous inspection findings for the domain areas of safe, caring and responsive. We based our judgement of the quality of care at this service on a combination of:

• What we found when we inspected

• Information from our ongoing monitoring of data about services and

• Information from the provider, patients, the public and other organisations

We have rated this practice as good overall and good for all population groups. We found that:

  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of person-centre care.

We rated the practice as good for providing effective services because:

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • The practice understood the needs of its population and tailored services in response to those needs.

We rated the practice as good for providing a well led service because:

  • There was a clear leadership structure and staff felt supported by management. The practice had a number of policies and procedures to govern activity and held regular governance meetings.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of person-centre care.
  • The practice proactively sought feedback from staff and patients, which it acted on.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

1 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We inspected Salford Medical Centre 1 on the 1 October 2014 as part of our new comprehensive inspection programme. This provider had not been inspected before and that was why we included them.

We have rated the practice as good.

Comments we received from patients were positive about the care and treatment they had received. Patients told us they are treated with dignity and respect and involved in making decisions about their treatment options.

Our key findings were as follows:

  • The practice was, safe, effective, caring, responsive and well led.
  • Patients told us they were treated with dignity and respect and they were involved in care and treatment decisions.
  • Staff understand their responsibilities to raise concerns, and report incidents.
  • The practice is clean and well maintained.
  • There are a range of qualified staff to meet patients’ needs and keep them safe.
  • Data showed us patient outcomes were at or above average for the locality. People’s needs are assessed and care is planned and delivered in line with current legislation.
  • The practice works with other health and social care providers to achieve the best outcomes for patients.
  • The provider should improve the way they manage the recording of significant events.
  • Systems around the safe handling of prescriptions need to be reviewed.
  • The provider should ensure that visual checks of emergency equipment are recorded as evidence that equipment is maintained and in working order.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice