• Doctor
  • GP practice

Hillside Practice

Overall: Good read more about inspection ratings

Windermere Drive, Skelton, Saltburn By The Sea, Cleveland, TS12 2TG (01287) 650430

Provided and run by:
Hillside Practice

Latest inspection summary

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Background to this inspection

Updated 17 January 2022

Hillside Practice is located in the historic town of Skelton, near Saltburn on Sea, at Windermere Drive, Saltburn-by-Sea TS12 2TG

The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, family planning, maternity and midwifery services and treatment of disease, disorder or injury and surgical procedures.

The practice is situated within the NHS Tees Valley Clinical Commissioning Group (CCG) and delivers General Medical Services (GMS) to a patient population of about 9,700. This is part of a contract held with NHS England.

The practice is part of a wider network of GP practices in the East Cleveland Primary Care Network.

Information published by Public Health England shows that deprivation within the practice population group is in the fourth most deprived decile (fourth out of 10). The lower the decile, the more deprived the practice population is in relation to others.

According to the latest available data, the ethnic make-up of the practice area is 0.5% Asian, 98.8% White, 0.1% Black, 0.5% Mixed, and 0.1% Other.

There is a team of five GPs, two advanced nurse practitioners and three practice nurses who provide nurse led clinics for long-term condition. They are also supported by one health care assistant and one trainee nurse associate. The GPs are supported at the practice by a team of reception and administration staff. The practice manager provides managerial oversight.

This is a training practice, which provides opportunities for trainee GPs, F2 doctors and medical students.

Due to the enhanced infection prevention and control measures put in place since the pandemic and in line with the national guidance, most GP appointments were initially telephone consultations.

The practice is open 8am-6pm Monday to Friday, with extended access on Mondays between 6:30pm and 8pm and Saturdays between 9am and 11am for pre-booked appointments only.

There is also a local extended hours service provided by the local GP Federation, which operates from Redcar Primary Care Hospital. This provides a extended GP and out of hours urgent primary care service in the evening and weekends, when local practices are closed. Outside of opening hours, patients can access an out of hours service provided to patients across South Tees CCG by ELM Alliance Limited, via the NHS 111 service.

Overall inspection

Good

Updated 17 January 2022

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hillview Practice on 25 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

To ensure that process for managing significant events is more robust and all relevant staff have the required information.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice