We found that patients were satisfied with the service provided at the practice. Comments made included:'It's absolutely excellent',
'They fully explain everything to us',
'Excellent, we are blessed with this service',
'It's great, I have no concerns and am very pleased with the care given especially with regards to dementia patients'.
We found that there were suitable systems in place to gain consent from the patients. Staff who obtained consent were able to describe the consent process for both formal and informal consent. Staff demonstrated knowledge and understanding in the safeguarding of vulnerable adults and children.
We found that patients care and treatment was assessed, planned and delivered in order to meet their needs. Care and treatment plans were documented and reviewed and patients were fully informed and involved in their care or treatment.
Staff were trained and appraised appropriately and there was monitoring of training and development needs. Staff told us they were well supported by the manager and by the partner GPs.
We found the provider had effective systems in place for monitoring the quality of services. There was an active Patient Participation Group (PPG), current policies and procedures and learning from complaints, incidents and significant events.