Park Private Clinic

Updated 8 August 2019

Park Private Clinic is located at 16 Regent Street, Nottingham, Nottinghamshire, NG1 5BQ. The service is located over two main floors, with consultation rooms on both floors. The service is centrally located and near to bus and tram routes. There is parking near the building.

The provider, F&A Health Ltd, is registered with the CQC to carry out the regulated activities of treatment of disease, disorder or injury and diagnostic and screening procedures from the location.

Park Private Clinic offers patients a range of private GP medical services including; travel vaccinations (in addition to being a registered NathNaC yellow fever centre), private GP consultations, sexual health tests, employment medicals as well as corporate and individual

health screenings from a purposefully converted building in Nottingham City Centre. These are available on both a walk-in and pre-bookable appointment basis.

Patients can book appointments directly with the service, face to face or by telephone. The service is open for consultations from Monday to Saturday from 9am to 6pm.

Before visiting we reviewed a range of information we hold about the service and information which was provided by the service pre-inspection.

Our inspection team was led by a CQC lead inspector. The team also included another CQC inspector and a GP specialist advisor.

During the inspection:

• we spoke with staff
• reviewed CQC comment cards where patients shared their views
• reviewed key documents which support the governance and delivery of the service
• made observations about the areas the service was delivered from

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 8 August 2019

This service is rated as Good overall. The service was previously inspected in March 2018.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Park Private Clinic as part of our inspection programme.

Park Private Clinic was last inspected in March 2018, but it was not rated as this was not a requirement for independent health providers at that time. Since April 2019, all independent health providers are now rated, and this inspection was undertaken to provide a rating for this service.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Park Private Clinic provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

49 patients provided feedback about the service using CQC comment cards. Patients were very positive regarding the quality of the service provided.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Patients commented that staff were kind and caring, treated them with respect and involved them in decisions about their care.
• Services were tailored to meet the needs of individual patients and were accessible.
• The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care