Archived: Park Parade Surgery

Updated 20 November 2018

Park Parade Surgery is a training practice and provides care and treatment to around 4,600 patients in Whitley Bay, North Tyneside. The practice is part of North Tyneside clinical commissioning group (CCG) and operates on a General Medical Services (GMS) contract agreement for general practice.

The practice provides services from the following address, which we visited during this inspection:

• 69 Park Parade, Whitley Bay, Tyne and Wear, NE26 1DU

The surgery is located in a converted and extended two storey former private house. Patient facilities are on the ground and first floor. There is no lift to the first floor, however, there are consultation rooms on the ground floor which are suitable for patients with mobility problems. There is no dedicated car park, however, there is parking in the streets surrounding the surgery. The practice has step-free access but the WC is not easily accessible.

Patients can book appointments in person, on-line or by telephone.

The practice is part of a local hub which provides extended opening hours for patients; appointments are available Monday to Friday between 6.30pm and 7.30pm and Saturdays and Sundays from 9am to 2pm.

The service for patients requiring urgent medical attention out of hours is provided by the NHS 111 service and Vocare, which is also known locally as Northern Doctors Urgent Care.

The practice has:

• two GP partners (both male),
• one salaried GP (female),
• a GP retainer (female)
• two practice nurses (both female),
• a healthcare assistant,
• a practice manager, and
• eight staff who carry out reception and administrative duties.

The age profile of the practice population is broadly in line with the local and national averages, but is made up of a higher than average proportion of patients over the age 65 (21.4% compared to the national average of 17%). Information taken from Public Health England placed the area in which the practice is located in the third less deprived decile. In general, people living in more deprived areas tend to have greater need for health services.

Updated 20 November 2018

This practice is rated as Good overall (Previous rating February 2018 – Requires Improvement).

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an inspection at Park Parade Surgery on 15 February 2018 and rated the practice as requires improvement overall (requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services).

We carried out this announced comprehensive inspection on 24 October 2018. This inspection was carried out to check whether the provider had taken action to address shortfalls in relation to legal requirements which had been identified at our previous comprehensive inspection.

At this inspection we found:

• Action had been taken to address all areas of concern which had been identified at the previous inspection.
• Comprehensive business and succession plans had been developed which clearly set out the aims and objectives of the practice and how these would be achieved.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care provided and ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect. Patient feedback was very positive.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Take steps to ensure staff vaccinations and immunity levels are up to date.
• Review the fire risk assessment to confirm it remains relevant.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information

Updated 20 November 2018

Updated 20 November 2018

Updated 20 November 2018

Updated 20 November 2018

Updated 20 November 2018

Updated 20 November 2018