During our inspection, we spoke with six people who used the service, three of which were members of the Patient Participation Group (PPG). We also spoke with six members of staff which included two GPs, a nurse, the practice manager and two receptionists. Overall people we spoke with were satisfied with the care provided. One person told us "The doctors are very good. They listen and pay attention to what I say. They are not dismissive' and 'The waiting area is clean and welcoming'. Another person said that they were '100% satisfied' with the service provided and had no complaints.
People were keen to praise the practice and were positive about members of staff at the practice.
All people we spoke with told us that they were involved in the care they had received. We saw that there were practices in place to ensure people experienced care and treatment that met their needs.
Staff we spoke with were aware of the signs of abuse and the action to take when responding to allegations or incidents of abuse. We observed that the provider had the necessary safeguarding policies in place.
Patients were cared for in a clean, hygienic environment and all people we spoke with told us that they found the practice to be clean.
We found that the provider had taken steps to ensure staff were appropriately qualified, skilled and experienced for their jobs.
We saw evidence that the provider had an effective system in place to monitor quality and safety.