The Care Quality Commission
  • Doctor
  • GP practice

Bromley by Bow Health Centre

Overall: Good read more about inspection ratings

St Leonards Street, London, E3 3BT (020) 8983 1552

Provided and run by:
Bromley by Bow Health Partnership

All Inspections

10 January 2023 off site evidence review.

During an inspection looking at part of the service

We carried out an announced review of Bromley by Bow Health Centre on the 10 January 2023. Following our previous inspection on 24 May 2016, the practice was rated as good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for of Bromley by Bow Health Centre on our website at www.cqc.org.uk.

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities. This inspection was undertaken without a site visit to review clinical and non-clinical performance data, including patient feedback.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we carried out our review;
  • information from our ongoing monitoring of data about services; and
  • information from the provider, patients, the public and other organisations.

We have rated the practice as good overall.

Safe - not inspected - rating of good carried forward from previous inspection.

Effective – not inspected - rating of good carried forward from previous inspection.

Caring – not inspected - rating of good carried forward from previous inspection.

Responsive - good.

Well-led - good.

How we carried out the inspection

This inspection was carried out by requesting evidence from the provider and conducting staff interviews using video conferencing.

We rated the practice as good for providing responsive and well-led services because:

  • The provider sought and monitored findings from patient feedback including through the national GP patient survey, and the Friends and Family Test (FFT).
  • Patient feedback was used to review and improve access and the e-consultation method of access had been improved.
  • Patients were able to access care and treatment within an appropriate timescale for their needs.

Whilst we found no breaches of regulations, the provider should:

  • Continue to review and improve arrangements for patients access, including telephone access and re-establishing the Patient Representation Group (PRG), and ensure planned improvements are seen through.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

24 May 2016

During a routine inspection

We carried out an announced comprehensive inspection at Bromley by Bow Health Centre on 24 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

  • The practice runs an asthma club every summer, the club meets for four, two hour sessions. The aim of the club is to engage children and families around managing asthma. The project uses art based activities to teach children about asthma control, triggers, peak flow and airways. The asthma club provides an opportunity to meet other children and families, speak to the Asthma Nurse, and create some interesting art work that is used to decorate the waiting rooms. Families are able to ask questions, learn something new and improve their child’s health through better asthma management. We saw evidence that 15 families attended and completed the asthma club, and viewed testimonials from those parents that attending the club helped the families to monitor the condition for a total of 20 children.

The areas where the provider should make improvement are:

  • The provider should take action to ensure there is an active Patient Participation Group within the practice.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice