This practice is rated as Outstanding overall. (Previous rating July 2015 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Outstanding
Are services responsive? – Good
Are services well-led? - Outstanding
We carried out an announced comprehensive inspection at Caldbeck Surgery on 19 October 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was strong collaboration and support across all staff and a common focus on improving quality of care and people’s experiences.
We also saw some areas of outstanding practice:
- There was a clear proactive approach to seeking out and embedding new ways of providing care and treatment. The leadership at the practice put staff at the top of their hierarchy, and this culture had driven and improved the delivery of high-quality person-centred care. Improvements included a reduction in certain prescriptions, an increase in the number of patients seeing the same clinician when they visited the practice, and the introduction of a virtual diabetes clinic which had coincided with improvements in outcomes for diabetic patients.
- Staff and patients gave multiple examples of times when the practice had shown determiniation and creativity to overcome obstacles to delivering care. This had led to the practice receiving extremely positive feedback from patients. In the National GP Patient Survey in 2018 the practice scored above local and national averages for all questions and were consistently in the top three practices locally for their scores regarding care and treatment.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.