3 January 2014
During a routine inspection
There were clear lines of communication between health care providers to make sure that people's care was coordinated and met their needs safely and appropriately.
People who used the service were protected from the risk of abuse because the provider had systems in place to manage the risks of abuse. Staff had undergone safeguarding training and were aware of their responsibilities if they were concerned about abuse. Managers took appropriate action when allegations of abuse were made.
Staff received frequent supervision sessions and were able to access training as and when they needed to. All staff were up to date with their relevant training needs and staff felt supported to carry out their role.
The service had systems in place to monitor the quality of care people received and regularly contacted people who used the service or their relative to confirm their satisfaction with the care delivered. Where incidents took place, they service took action and learned lessons to ensure the risk of them being repeated were minimised.