The Care Quality Commission
  • Doctor
  • GP practice

The Clayton Medical Centre

Overall: Good read more about inspection ratings

Clayton Medical Centre, Wellington Street, Clayton Le Moors, Accrington, Lancashire, BB5 5HU (01254) 287150

Provided and run by:
The Clayton Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Clayton Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Clayton Medical Centre, you can give feedback on this service.

26 September 2019

During an annual regulatory review

We reviewed the information available to us about The Clayton Medical Centre on 26 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

9 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Clayton Medical Centre on 9 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice had an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff training was prioritised to ensure staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The practice had made improvements to patient access during the previous year and was monitoring the impact of this for patients.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Review procedures for receiving and acting on nationally issued alerts to ensure that a record of alerts and actions taken is maintained.
  • Streamline the complaints process and introduce a complaints policy which is shared with patients and staff.
  • Review the protocol for numbers of blank prescriptions carried by GPs.
  • Provide all staff with up to date information on the location of emergency equipment and medicines.
  • Carry out a risk assessment for legionella and implement advised legionella control regime in line with the risk assessment.
  • Review support for carers and patients who have experienced bereavement and introduce local policies to support these groups.


Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice