This practice is rated as Good overall. (A previous inspection undertaken on 30 October 2014 had rated the practice as Good overall.)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Leeds City Medical Practice on 19 April 2018, as part of our inspection programme.
At this inspection we found:
- The practice had clearly structured systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- Since the previous inspection the practice had introduced a clear and effective system to ensure staff who acted in the capacity of a chaperone were appropriately trained.
- There were a range of recorded checks relating to cleaning, equipment and emergency medicines. However, these were not always kept up to date at the Crossland Surgery site.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. They ensured that care and treatment was delivered according to evidence- based guidelines and best practice.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients were positive about the service, care and treatment they received at the practice.
- There was evidence of a cohesive team with a strong focus on continuous learning and improvement at all levels of the organisation. Staff were positive and enthusiastic regarding their work at the practice.
- There was a good use of skill mix and the practice were engaged with innovative schemes to support quality patient care and service delivery.
We saw an area of outstanding practice:
- There was a good use of skill mix and a comprehensive, co-ordinated approach to support care and treatment provided to those patients who were elderly, frail or had mental health needs.
The areas where the provider should make improvements are:
- Maintain clear written records of checks made at Crossland Surgery. For example, those relating to cleaning schedules and equipment checks.
- Complete the registration processes relating to the regulated activities provided, before they are recommenced.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice