- GP practice
The Andover Health Centre Medical Practice
Report from 19 February 2024 assessment
Contents
Ratings
Our view of the service
People could access services when they needed to, without physical or digital barriers, including out of normal hours and in an emergency. People were given support to overcome barriers to ensure equal access. Leaders understood the challenges to patient access and responded to take account of people’s needs, including those with urgent needs. Services were designed to make them accessible and timely for people who were most likely to have difficulty accessing care. The provider prioritised, allocated resources and opportunities as needed to address inequalities and achieve equity of access.
People's experience of this service
Overall, patients had a positive experience of using the service. GP patient survey data from July 2023 showed 86.5% were satisified with appointment access compared to 72.8% locally. The GP patient survey also demonstrated that 93% of patients felt they received person-centred care at the practice.