We found that patients were generally satisfied with the service provided at the practice. Comments made included:'The service is wonderful, particularly the receptionists. They are always very pleasant, helpful and friendly',
'I can't speak too highly of the service. It's marvellous'.
We found that there were suitable systems in place to gain consent from the patients. Staff who obtained consent were able to describe the consent process for both formal and informal consent. Staff demonstrated knowledge and understanding in the safeguarding of vulnerable adults and children.
We found that patients care and treatment was assessed, planned and delivered in order to meet their needs. Care and treatment plans were documented and reviewed and patients were fully informed and involved in their care or treatment.
We found that improvements were needed to the systems in place to assess the suitability of staff for their role and to ensure specified required information was available in respect of people employed.
We found the provider had effective systems in place for monitoring the quality of services. There was an active Patient Participation Group (PPG), complaints, incidents and significant events were reviewed and they participated in the QOF programme. QOF is a system for the performance management of GPs intended to improve the quality of general practice and reward good practice in surgeries.