Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Joshi, Village Surgery on 15 September 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing caring, effective, responsive and well-led services. We found the practice required improvement for providing safe services.
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns, and report incidents and near misses;
- Risks to patients and staff were assessed and well managed;
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and responsibilities;
- The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand;
- Patients said they were treated with compassion, dignity and respect and were involved in decisions about their care and treatment.
- The majority of patients who provided us with feedback did not raise any concerns over access to appointments. Results from the National GP Patient Survey showed that patient satisfaction with access to appointments, practice opening hours and appointment waiting times was broadly in line with local CCG and national averages;
- There was a clear leadership structure and staff felt well-supported by the management team. Good governance arrangements were in place;
- Staff had a clear vision for the development of the practice and were committed to providing their patients with good quality care. This was demonstrated by the steps staff were taking to develop additional services to meet the needs of their patients.
However, there was also an area where the practice must make improvements.
Importantly, the provider must:
In addition the provider should:
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Ensure that all staff receive comprehensive infection control training.
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Ensure that the practice has a regular schedule of meetings and that practice and multi- agency meetings are minuted more effectively
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Review the system currently in place for planning, carrying out, recording and reviewing clinical audits
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Make better use of the patient participation group and ensure that consideration is given to disseminating learning and information from speakers attending PPG meetings to the practice population on a whole
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice