We carried out an announced comprehensive inspection at Albion Street Group Practice in Rotherhithe, London on 30 January 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- What we found when we inspected
- Information from our ongoing monitoring of data about services
- Information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs. It ensured that care and treatment was delivered according to local and national evidence-based guidelines.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
- There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice was a training practice for GP trainees and for medical and nursing students
Whilst we found no breaches of regulations, the provider should:
- Look at methods to improve the uptake of cervical screening for eligible patients.
- Continue to improve the system in place to promote childhood immunisations in order to increase patient uptake.
- Review and improve the processes to identify carers in the practice population to ensure they are offered the correct support, care and treatment.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice