30 January 2014
During a routine inspection
People we spoke with and their relatives told us that staff provided care in line with their wishes. One relative said, 'They always treat my wife with respect and will do anything she asks them to do. I can't praise them enough.'
We found that when people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.
People we spoke with told us they were very happy with the care the service provided. One relative said, 'They have been a life saver for me. I am very happy with everything they do.' Another told us, 'They are all very nice. They get on so well together, I can hear them getting on great and having a laugh when they are helping him. They are so good with him.'
People were protected from the risk of infection because appropriate guidance had been followed.
People were cared for, or supported by, suitably qualified, skilled and experienced staff.
The service had an effective complaints system in place.