The Care Quality Commission
  • Doctor
  • GP practice

Lever Chambers 1

Overall: Good read more about inspection ratings

Lever Chambers Centre for Health,, Ashburner Street,, Bolton, Lancashire, BL1 1SQ (01204) 462630

Provided and run by:
Octagon Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Lever Chambers 1 on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Lever Chambers 1, you can give feedback on this service.

25 July 2019

During an annual regulatory review

We reviewed the information available to us about Lever Chambers 1 on 25 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

18/01/2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Lever Chambers 1 on 18 January 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. However there was no annual review of all significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Most patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

  • One staff member had the role of patient liaison officer. They provided additional support to a range of patients. They attempted to contact all patients who had not attended a cancer screening appointment to offer advice and additional support if required. They also contact patients with a new cancer diagnosis and contacted patients on the palliative care register on a monthly basis to offer non-clinical support.

The areas where the provider should make improvements are:

  • The provider should carry out an annual review of significant events so trends can be identified and learning needs assessed.

  • The provider should consider the need for meetings involving the whole practice team.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice