Grovelands Road Medical Centre is a small practice situated in a residential road in Palmers Green North London. The practice provides primary medical services to people in the local community.
The service is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, treatment of disease, disorder and injury, family planning and maternity and midwifery services.
We inspected Grovelands Medical Centre. We did not inspect the two other practices two practices associatd with Grovelands Medical Practice which are 1 Grenoble Gardens and 7 Natal Road.
During our inspection we spoke with two GPs, the practice nurse, a health care assistant, the practice manager and two non-clinical staff members. We spoke with three patients and used comment cards to ask people for their views. We received positive feedback from patients who were satisfied with the care they received. A Patient Participation Group (PPG) had recently been set up to involve patients in developing the service and provide feedback on patient care to the practice staff.
Staff we spoke with were aware of their professional role and responsibility and were trained to meet the needs of patients. The practice provided care and treatment in accordance with best practice standards and guidance and worked in collaboration with other services to deliver effective care to patients. The practice was responsive to patients needs and responded to concerns and complaints. A complaints procedure was on display and a record had been made of complaints. Evidence was available to demonstrate that the practice had responded to complaints and had provided training for staff.
The practice had good leadership and was continuously looking for areas of improvement. We found there were some areas that required improvement. The practice had a procedure for reporting and investigating near misses and significant events. The records were not always fully completed and there was no evidence of the practice shared the learning with staff.