The Care Quality Commission
  • Doctor
  • GP practice

Newham Vicarage Practice

Overall: Good read more about inspection ratings

Vicarage Lane Health Centre, 10 Vicarage Lane, Stratford, London, E15 4ES (020) 3474 6830

Provided and run by:
Newham Vicarage Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Newham Vicarage Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Newham Vicarage Practice, you can give feedback on this service.

5 December 2019

During an annual regulatory review

We reviewed the information available to us about Newham Vicarage Practice on 5 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

29 October 2018

During an inspection looking at part of the service

We carried out an announced comprehensive inspection at Dr R. Samuel and Dr S. Khan on 12 January 2017. The overall rating for the practice was good but there were areas the practice should improve for providing responsive services. The full comprehensive report on the 12 January 2017 inspection can be found by selecting the ‘all reports’ link for Dr R. Samuel and Dr S. Khan on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 29 October 2018 to assess whether the provider had improved in the areas that we identified in our previous inspection. This report covers our findings in relation to improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • Emergency equipment was fit for use and appropriate ongoing checks were undertaken.
  • Cervical screening uptake rates were monitored, had improved and were comparable to local and national averages. For example, during the reporting year 2016 to 2017 the practice percentage of women aged 25-64 that had a cervical screening test was 58% compared to 64% in the local Clinical Commissioning Group (CCG) and 72% nationally; and during the reporting year 2017 to 2018 this had increased to 72% compared to 78% in the CCG and 81% nationally.
  • The practice percentage of prescriptions for co-amoxiclav, cephalosporins and quinolones of the total number of prescriptions for selected antibacterial drugs was above average at 16% compared to 10% in the CCG and 9% which was a negative variation. (Co-amoxiclav, cephalosporins and quinolones are antibiotics that can be used when others have failed. It is important that they are used sparingly, to avoid drug-resistant bacteria developing.)
  • The practice monitored national GP patient survey results including patient satisfaction on phone access and on how nurses treated patients with care and concern which had improved and were in line with local and national averages. For example, the practice most recent GP patient survey results published in August 2018 showed the percentage of patients who stated the healthcare professional was good or very good at treating them with care and concern was 82% compared to 80% in the CCG and 87% nationally.
  • The practice won a 2018 Newham Health Collaborative Primary Care Oscar award for the practice with the most staff friendly environment. The Newham Health Collaborative is a local GP led partnership focusing on delivering excellent heath and care.

The areas where the provider should make improvements are:

  • Review and improve prescribing of co-amoxiclav, cephalosporins and quinolones.
  • Continue to embed and improve patients access.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

12 January 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr R. Samuel and Dr S. Khan (based at Vicarage Lane Health Centre) on 12 January 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice’s phone system did not support patients to make appointments and we noted that patient satisfaction was lower than local and national averages regarding phone access. The practice was aware of this issue and could highlight actions being taken to improve phone access.

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed with the exception of those relating to immediate access to emergency oxygen masks.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.

  • Clinical audits demonstrated quality improvement.

  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

  • Practice management and governance arrangements facilitated the delivery of high-quality person-centred care.

The areas where the provider should make improvement are:

  • Continue to monitor national GP patient survey results which showed that patient satisfaction on phone access and on how nurses treated patients with care and concern, were below national and local averages.

  • Review systems for checking emergency equipment.

  • Continue to monitor cervical screening uptake rates which were lower than local and national averages.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice