Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Stone & Partners on 14 June 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the June 2016 inspection can be found by selecting the ‘all reports’ link for Dr Stone & Partners on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 10 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 16 June 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as Good.
Our key findings were as follows:
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Policies within the practice had been updated and risk assessments had been reviewed and actioned.
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All staff were trained in safeguarding training to the correct level for their role.
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There was a well-planned cleaning schedule with a cleanliness check system for the entire practice building.
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There was a clear and informative training matrix for all staff.
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Clinical improvements had been evidenced in the last year, including the undertaking of several audits that had led to better processes in the care given.
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The data showed that the practice now compared favourably for outcomes in most clinical areas when compared to national and local averages.
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The practice now routinely offered a translation service to all new patients as required.
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Complaints were followed up by the practice in order to understand if further learning or improvements could be implemented.
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The practice had introduced a social media page.This enabled younger patients to receive information regarding the practice and for the practice to be able to reach this patient group more effectively.
In addition the practice should:
- Continue to support patients with learning disabilities to attend for annual health checks with the practice or other services
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice