This practice is rated as Good overall. (Previous inspection - 26 March 2015– Rating – Good overall and requires improvement in effective)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Poverest Medical Centre on 18 April 2018 as part of our planned inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
- Patients told us that all staff at the practice were supportive and the care they received was excellent. Access to the service was good and patients told us they could book routine and emergency appointments when needed.
- The practice embraced integrated care and had referred 44 elderly patients onto the Integrated Care Network (ICN) programme, which is a scheme organised by Bromley Clinical Commissioning Group CCG that ensures elderly patients’ social, emotional, mental and physical needs are met.
- The practice had a good understanding of its population and tailored its service accordingly.
- We saw many examples of feedback from patients thanking staff for the care and support they received.
The areas where the provider should make improvements are:
- The practice should review role specific training for all staff.
- Reviewing the adequacy of the external risk assessments.