Northern Healthcare Head Office

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out an assessment of the service from between 3 June 2024 to 12 June 2024, visiting head office and 2 supported living homes. The team who conducted the assessment consisted of 1 inspector. We looked at 5 key questions and 16 quality statements during this assessment. Northern Healthcare Limited is a supported living service providing personal care and support to 228 people with varying mental health conditions, autism and learning disabilities. People lived in 17 supported living homes spread across the North West, Yorkshire and Midlands with 1 more home due to open at the time of this assessment. The Care Quality Commission [CQC] does not regulate premises used for supported living as people’s care and housing are provided under separate contractual agreements for this type of adult social care setting. Furthermore, CQC only inspects where people receive personal care and support. Six people were supported with personal care and support at the time of this assessment. The provider took the appropriate steps to keep people as safe from harm as possible. Staff recruitment was robust, and staff told us they received training and support which was relevant to their roles. People were supported in line with their individual risk assessments and the provider sought people's consent. The provider had a set of PROUD values (Positive, Respectful, Open and honest, Understanding, Dedicated) that were at the heart of the service. These values were embedded within the governance of the organisation and were visible in and around the homes we visited. Staff were fully aware of the company’s values and described how they put these into daily practice when providing care and support to people.

People's experience of this service

There were enough staff to support people, both in their homes and out in the community. The majority of people did not receive a regulated activity and lived independent lives, supported by staff in other ways, such as accessing the community, shopping, budgeting, and taking part in activities. Risks to people were managed and they received care free from discrimination. Staff received appropriate training and support, including in safeguarding; the provider's safeguarding policies and procedures helped to ensure people were safe from harm. People were supported by staff who knew their individual and specific risks. Managers coordinated regular reviews of people’s risk and support plans. Electronic support plans were updated to reflect people’s changing needs so that care and support remained appropriate and people were kept safe.