We carried out an unannounced inspection at Sydenham Green Group Practice on 8 December 2021. This inspection was focused on the management of access to appointments.
Overall, the practice remains rated as good
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Sydenham Green Group Practice on our website at www.cqc.org.uk
Why we carried out this inspection
This inspection was undertaken in response to information we reviewed which suggested potential issues with access to appointments.
How we carried out the inspection
The inspection was led by a CQC lead inspector and included a site visit. We reviewed data available to us and provided by the practice. Interviews were carried out with the practice manager as part of the inspection.
We found that:
- People were able to access appointments in a timely way, although there could be problems getting through to the practice at times.
- The practice offered a range of appointment types including telephone, online consultation, face to face appointments, also home visits.
- There were systems in place to support people who face communication barriers to access treatment.
- There were systems in place to monitor access to appointments and make improvements.
- The practice regulary (bi-monthly) engaged with the Patient Particiption Group and had patient access as a standard agenda item for improvement and discussion.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care