Camli Care Ltd

Updated 1 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post. The registered manager was also the provider who owned the service. We have referred to them throughout this report as the provider.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider would be in the office to support the inspection.

Inspection activity started on 11 May 2022 and ended on 13 May 2022. We visited the location’s office on 11 May 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we visited the Provider’s office and spoke with the provider, a care coordinator and a senior carer. After the office visit we telephoned three staff to ask them about their experience of working for the provider. We also telephoned two people who used the service and three friends and relatives to gather their views of the care provided.

We looked at the care plans and medicines records for four people. We also looked at records relating to the management of the service including three people’s recruitment records.

Updated 1 July 2022

About the service

Camli Care Ltd is a home care agency providing personal care to people living in their own home. At the time of the inspection they were supporting 72 people. The service provides support to adults who may be living with dementia or a physical disability.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received their care at the time they wished, and staff had the time to get to know people well. People saw the same staff consistently to enable them to build relationships. The provider work with people and their families to ensure the support provided met their needs and kept people safe.

Staff had received the training needed to provide safe care for people and the provider encouraged and supported staff to grow in their roles.

Risks to people were identified and action taken to keep people safe. Staff wore protective equipment to control the spread of infection and medicines were safely managed.

The provider worked to ensure the service was available to people at a reasonable cost and provided a safe space for people who used the service and staff with protected characteristics.

The provider has systems in place to monitor the quality of care provided and included the views of people using in the service to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 August 2019).

Why we inspected

The inspection was prompted in part due to concerns received about the overall management of the service and the safely of the service. A decision was made for us to inspect and examine those risks. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.