We spoke with six patients and seven members of staff during our visit. Patients told us they were satisfied with the care and treatment they received. We saw that patients' views and experiences were taken into account in the way the service was provided and that they were treated with dignity and respect. Comments about the service included 'Terrific as far as I am concerned' and 'Was very good, and I have no complaints.' Two patients told us that when they had been referred for specialist care, they had been able to choose which hospital they wanted to attend.
Staff had received training in safeguarding children, but not for vulnerable adults. However, they were aware of the appropriate agencies to refer safeguarding concerns to that ensured patients were protected from harm.
The provider had systems in place to reduce the risk and spread of infection. The premises were clean and tidy and patients and staff had good access to hand washing facilities and antibacterial gels.
The provider had systems in place for monitoring the quality of service provision. There was an established system for regularly obtaining opinions from patients about the standards of the services they received. This meant that on-going improvements could be made by the practice staff.