This practice is rated as Good overall. (Previous inspection December 2016 – Good)
The key questions are rated as:
Are services safe? – Good
Are services well-led? - Good
We carried out an announced focused inspection at Fullwell Cross Medical Centre on 2 May 2018. We undertook this inspection in response to concerns identified and brought to the attention of the commission. This was a focused inspection which looked at the Safe and Well-led key questions.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- The practice changed how patients could access the practice by telephone to make booking appointments easier.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- The practice had an active patient participation group (PPG) which supported the practice in identifying and implementing improvements to the overall patient experience.
The areas where the provider should make improvements are:
- Ensure the implementation and review dates are clearly recorded on all practice policies and procedures.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice