This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Harley Street Eye Centre on 09 September 2022 as part of our inspection programme.
Harley Street Eye Centre in Harley Street London is a private eye clinic that provides consultant led ophthalmology advice and treatment. The clinic provides diagnosis and screening services for all age groups. Ophthalmology treatments are only available for adults only.
This service is registered with CQC under the Health and Social Care Act 2008 to provide treatment of disease and disorder or injury, diagnostic and screening procedures and surgical procedures.
The lead Consultant is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- There was an effective system in place for reporting and recording significant events.
- Risks to patients were always assessed and well managed, including those relating to medicines, safeguarding and recruitment checks.
- The clinic had policies and procedures to govern activity.
- The way the service was led and managed promoted the delivery of high-quality, person-centre care. There was a clear leadership structure and staff felt supported by management. The service proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services