5 December 2023
During an inspection looking at part of the service
We carried out a targeted assessment of The Exchange Surgery in relation to the responsive key question. This assessment was carried out on 5 December 2023 without a site visit. We rated the key question of responsive as Good.
As the other domains were not reviewed during this assessment, the rating of good will be carried forward from the previous inspection and the overall rating of the service will remain Good.
Safe - good
Effective - good
Caring - good
Responsive - good
Well-led - good
The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Exchange Surgery on our website at www.cqc.org.uk
Why we carried out this assessment
This inspection was a targeted assessment of the key question of responsive.
How we carried out the assessment
This inspection was carried remotely. This included:
- Conducting staff interviews using video conferencing.
- Requesting evidence from the provider.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we carried the assessment
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- Patients could access care and treatment in a timely way.
- National GP patient survey results relating to access were above national averages.
- The provider had systems in place to monitor access data and performed audits to identify areas for improvement. Improvement plans were implemented in response to these activities.
- Complaints were satisfactorily handled in a timely manner.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care