Norwood Medical Centre provides primary medical care services for patients living in Barrow in Furness, Cumbria. There are 11,200 patients registered at the practice. The practice is open Monday to Friday 8am until 6pm. Provision for early appointments before 8am and after 6pm for patients who work, are available on request.
The practice provides care and treatments in an environment which is clean and well organised. The building is well maintained and fit for purpose.
All patients we spoke with were very satisfied with the standard of care and treatment provided. Patients spoke positively about the attitude of staff; however we received consistent feedback about the difficulty in booking same day appointments. We were told appointments were always available in urgent and emergency cases on the same day.
Patients said staff were caring and always maintained privacy and dignity. Doctors and nurses explained treatments and choices available. Patients told us they would recommend the practice to family and friends and people new to the area.
Robust monitoring arrangements are in place for the management of medicines. Drug safety alerts are managed appropriately. There is a nominated GP who monitored prescribing, along with the nurse practitioner. There is also an administration lead for prescribing monitoring.
The practice is registered with the Care Quality Commission to deliver the the following regulated activities: Treatment of disease, disorder and injury, surgical procedures, family planning, diagnostic and screening procedures and maternity and midwifery services.