On the day of our inspection at Grand Drive Surgery we spoke with three people who were using the service. We also spoke with two people who use the service that are also part of the surgery's Patient Participation Group by telephone. We met and spoke with the practice manager, two registered general practitioners including one who is the surgery's deputy lead on safeguarding and several other members of staff within the surgery. People that we spoke with who used the service on the day of our visit were complimentary of the medical professionals and service received by reception staff. People's comments included "I have been a patient at the surgery for many years, I don't have a bad word to say, the service is great' and 'The service here is fantastic, everyone is always so nice and helpful' and 'I never have a problem getting an appointment. The doctors are very good and listen to what I have to say. It's a very good service they provide'.
We found that people using the service were protected from the risk of abuse because robust procedures were in place at the surgery for safeguarding children and vulnerable adults from abuse. Members of staff we spoke with demonstrated that they were aware of safeguarding procedures and knew how to report their concerns.
During our inspection we observed the surgery and main reception area to be visibly clean, thoroughly maintained and well lit. The surgery had disabled person's access including wide doorways for wheelchair use and a disabled toilet. Facilities were also available for mothers and babies. There were appropriate policies and procedures in place to prevent and control the risks of cross infection.
People were asked for their views and experiences about using the service and these had been used to make changes and improvements to the service that people wanted. Practice staff undertook audits to monitor and review the quality and safety of the care and treatment provided to people who use the service.