As part of this inspection, we did a brief tour of the other two branch surgeries. Both were very busy, the staff were friendly towards patients and well organised.Patients told us they were always treated with care and respect. Patients told us their views were listened to and their needs were fully met. We were told they could get an appointment easily and the reception staff were "Excellent."
Staff we spoke with understood the safeguarding procedures for adults and children.
We saw the practice actively sought the views of patients through comments and an active patient participation group. We saw changes to the service had been implemented as a result of patient feedback.
We saw the practice was mainly up to date with infection control policies and procedures. When we spoke with staff they had a clear understanding how to reduce the risk of cross infection. The surgery was clean and well maintained.
Staff were provided with support, guidance and training to make sure they were able to carry out their role safely.
We found care and treatment was planned and delivered in a way that ensured people's safety and welfare. However, we saw some records were not being properly kept regarding some medical devices used at the Blackhall practice.
We saw that the general practitioners were following national guidance as well as local Clinical Commissioning Group guidelines to make sure they were using best practice guidance.