We saw that patients could book appointments up to a week in advance. Patients who requested an 'on the day' appointment had an initial telephone appointment and were given a consultation appointment if required. Drugs and equipment for use in a medical emergency were available and ready for use. All staff had received training in basic life support.All areas of the practice appeared visibly clean. Informal checks were carried out daily to make sure cleaning was to the required standard. An in-depth infection control audit had also been carried out.
The practice followed a recruitment process when all new staff were recruited. All appropriate checks had been carried out prior to a staff member starting work.
The practice carried out patient surveys and quality audits. We saw that where improvements could be made action plans were put in place.
The patients we spoke with told us they sometimes had difficulty accessing appointments at times that were convenient to them. Most of their other comments were positive. These included 'If it's an emergency they'll always see you', 'Absolutely smashing' and 'I love these doctors'.