Evergreen Oak Surgery covered two sites and had 4,900 registered patients. Staff included four GP partners, a GP retainer, and a GP registrar (a qualified doctor training to be a GP). In addition the surgery employed two part time practice nurses, two part time healthcare assistants, a staff manager, medical secretaries, a range of part-time receptionists and a practice manager. The practice provided extended opening hours on a Monday evening and operated a three times daily triage service where people could speak to a GP. People we talked with were complimentary about the surgery. Comments we received included, 'It's a friendly place, I wouldn't like to go to another doctor's' and, 'The GPs here always go the extra mile. They are great, I can't fault them'.
At this inspection we spoke with five people and a patient representative. We also spoke with five members of staff including the registered manager, who was a GP.
We found that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.
People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
The provider had an effective system to regularly assess and monitor the quality of service that people receive.