Parker Meadows

Updated 17 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by 2 Inspectors, a Pharmacist Specialist and 2 Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Parker Meadows is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Parker Meadows is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 15 people and 16 relatives, the registered manager, deputy manager and 16 staff members. This included; an activities coordinator, maintenance manager, chef, housekeeping staff and 9 members of the care and nursing team. We observed interactions between staff and people in communal areas of the home.

We reviewed a range of records. This included 5 people’s care records and 14 medicine administration records and associated care plans. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

Updated 17 January 2023

About the service

Parker Meadows is a residential care home providing personal and nursing care to up to 89 people. The service provides support to younger adults and older people some of who are living with dementia, a physical disability or sensory impairment. At the time of our inspection there were 68 people using the service.

Parker meadows accommodates people in a purpose-built building across 3 floors. One of the floors specialises in providing care to people living with dementia and another provides nursing care. The ground floor accommodates people with less complex needs and bungalows on site provided accommodation for people over age 55 who were living independently.

People’s experience of using this service and what we found

People told us they were happy living at Parker Meadows and relatives said the service provide a safe and comfortable environment which met people’s needs.

People received safe care. Staff understood how to safeguard people from abuse and minimise risks to their health and wellbeing. The registered manager acted on any concerns. Risks to people from the environment were safely managed, and people were protected from the spread of infection. The management of people’s medicines required some improvements and issues found on inspection were promptly rectified.

Peoples needs were assessed, and care was planned to meet them. Staff completed training to enable them to care for people effectively. Staff acted to ensure people received the healthcare support they required in a timely way. The environment was maintained to a high standard and adapted to meet people’s needs. People and relatives confirmed the food available was nutritious and enjoyable. Peoples dietary and hydration needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were cared for by kind and compassionate staff. Staff showed a good knowledge of people’s individual needs, likes and dislikes and how they preferred to be supported. People made their own decisions and choices, as far as they were able, and were treated with dignity and respect.

The service encouraged people to engage in meaningful activities and supported them to follow their interests and hobbies. Care was planned to meet people’s individual needs and staff understood how to provide person centred care. People and relatives told us any concerns were promptly acted on to achieve a satisfactory outcome.

The service was well-led and provided an inclusive and welcoming culture where feedback from people, relatives and staff was sought and acted on. An effective system was in place to monitor and improve the quality of the service. Staff and managers were clear about their roles and responsibilities and worked with others to achieve good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 10 December 2021 and this is the first inspection. The last rating for the service under the previous provider was Good, published on 11 October 2017.

Why we inspected

We inspected this service because it has not been rated since the provider changed.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.