• Care Home
  • Care home

Roshini Care Home

Overall: Good read more about inspection ratings

25-26 Villiers Road, Southall, Middlesex, UB1 3BS (020) 8574 3663

Provided and run by:
Roshini Care Home Ltd

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 16 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was conducted by two inspectors.

Service and service type

Roshini Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. Roshini Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We looked at all the information we held about the provider including their action plan following the last inspection.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We had feedback from the local authority who had recently visited and assessed the service.

During the inspection

We met people living at the service and spoke at length with three. We observed how people were cared for and supported. Our observations included the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with all the staff on duty and looked at records used by the provider for managing the service. These included the care records for three people, staff recruitment and training records, records of checks and audits and records of complaints, accidents and incidents. We carried out an assessment of the environment and equipment and we looked at how medicines were managed.

We also met the nominated individual and gave them our feedback at the end of the inspection. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Overall inspection

Good

Updated 16 July 2022

About the service

Roshini Care Home is a residential care home which provides accommodation and personal care for up to 12 adults with mental health needs in one adapted building. At the time of the inspection there were 12 people living at the home. The home is owned by a private limited company and is the only registered care home for this company.

People’s experience of using this service and what we found

We identified a small number of potential hazards. We discussed these with the provider, and they took immediate action.

People received their medicines safely and as prescribed. However, records relating to medicines were not always clear and this could lead to errors. The staff addressed this when we discussed it with them.

People using the service were happy there and received personalised care which met their needs and reflected their preferences. They maintained relationships outside the home and used the local community for leisure, shopping and to meet their needs. People were supported to move to more independent settings by learning new skills.

The staff felt supported and were happy working at the service. They had the information and training they needed to understand how to care for people well.

There were suitable systems for monitoring and improving quality and safety, as well as responding to complaints and incidents. The service was appropriately managed and people using the service felt involved and able to contribute their ideas.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The rating at the last inspection was requires improvement (Published 8 July 2021).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.