The Care Quality Commission
  • Doctor
  • GP practice

Solent View Medical Practice

Overall: Good read more about inspection ratings

Lee On Solent Health Centre, Manor Way, Lee On The Solent, Hampshire, PO13 9JG (023) 9255 0220

Provided and run by:
Solent View Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Solent View Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Solent View Medical Practice, you can give feedback on this service.

9 December 2021

During a routine inspection

We carried out an announced inspection at Solent View Medical Practice between 3 and 9 December 2021. This inspection was included the management of access to appointments. Overall, the practice is rated as Good.

Safe - Good

Effective - Good

Well-led – Good

Why we carried out this inspection

We carried out an announced comprehensive inspection between 3 and 9 December 2021 as part of our provider monitoring programme. The full reports for previous inspections can be found by selecting the ‘all reports’ link for Solent View Medical Practice or the previous location known asThe Lee-on-the-Solent Medical Practice on our website at www.cqc.org.uk

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing facilities
  • Completing remote clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • A site visit
  • Discussions with practice staff

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • All staff had undertaken all mandatory training appropriate to their role.
  • Recruitment files contained all relevant information.
  • Prescription stationery was stored securely in line with NHS guidelines.
  • The practice had made adjustments associated with the COVID-19 pandemic to ensure that patients were kept safe and protected from avoidable harm.
  • The practice was able to demonstrate staff had the skills, knowledge and experience to carry out their roles. Staff members were appraised annually and received appropriate supervision and training.
  • The practice provided a personal named GP list system to promote consistency and continuity for its patients.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • Staff we spoke with told us that they felt supported by the management team and that if they raised concerns that these would be listened to and acted upon.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

6 June 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Lee-on-the-Solent Medical Practice on 27 September 2016. The overall rating for the practice was good. The practice was rated as good for safe, effective, caring and responsive and requires improvement for well-led. The full comprehensive report on the September 2016 inspection can be found by selecting the ‘all reports’ link for The Lee-on-the-Solent Medical Practice on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 6 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 27 September 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice remains rated as Good and the well-led key question is now rated as Good.

Our key findings were as follows:

  • The overarching governance framework to ensure high quality care was now embedded.
  • Risks to patients were assessed and consistently well-managed. For example effective medicines and emergency management was now in place.
  • The practice proactively sought patient feedback which it acted upon.
  • Improvements were made to the quality of care as a result of complaints and concerns.
  • There were improved systems to monitor the recruitment, registration and training needs of staff.
  • The practice worked with the patient participation group to improve the patient experience. As a result of this work, in May 2017 the practice had been accredited with ‘dementia friendly’ status.

However, there were areas of practice where the provider should make improvement.

The provider should:

  • Implement a practice training policy which sets out what training is required by which staff and how often this should be undertaken.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

27 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Lee on the Solent Medical Practice on 27 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • There was a commitment to improving patient safety in the practice evidenced by the Patient Safety Champion.
  • Risks to patients were assessed and managed, with the exception of the application of the complaints process, prescription tracking and safeguarding training.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Improvements were made to the quality of care as a result of complaints and concerns. The practice had gathered feedback from patients through the Patient Participation Group who were involved in feedback for changing the telephone system to make access easier for patients.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • The practice ran a personal list system, with named GPs for all patients, to promote continuity of care for patients.
  • A specialist Primary Care Community Nurse role was introduced due to the high number of elderly housebound patients and the requirement for home visits. This nursing role increased responsiveness to home visit requests and led to a reduction of GP home visits by 70%.

The areas where the provider should make improvement are:

  • Review the emergency medicines available to keep patients safe, particularly the availability of atropine for patients receiving contraceptive implants for example coils (IUCDs).
  • Review the updates provided for staff who require adult and child safeguarding training, ensuring evidence of attendance is overseen by the management team.
  • Review the prescription pad tracking system, ensuring it remains effective and monitored to keep patients safe.
  • Review the system for monitoring the recruitment process, including the system for professional registration checks, ensuring this is consistently applied.
  • Review the way the complaints policy and process to allow patients to seek additional support from NHS England or an ombudsman.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice