During our visit to The Abingdon Surgery we met with the registered manager and the practice manager. We spoke with seven patients and with five members of staff.Patients were involved in their treatment and offered choices when appropriate. One patient told us their GP had suggested 'you can either carry on with the pills, try an injection or go to hospital'.
Patients received treatment that took account of their safety and welfare. A patient told us 'I get reminded that my medicines need to be reviewed'. We saw that the practice had a policy for reviewing medicines.
The premises were maintained to ensure patient safety and were kept clean and tidy. Corridors used by patients were free from obstruction and were well lit.
Staff were supported and received training appropriate to their roles and responsibilities. Members of staff we spoke with told us that they were given time each week to keep their training up-to-date using an online training package.
The practice had systems in place to seek and act on patient feedback and carried out audits to monitor clinical quality. Action was taken if patients identified an issue with the service they received. For example, the practice was waiting for extra telephone lines to be installed to give patients faster access to book their appointments.