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Elite Home Care Service Limited

Overall: Good read more about inspection ratings

Office 3B, Stranton House, Robinson House Business Centre, West View Road, Hartlepool, TS24 0BW 07452 880051

Provided and run by:
Elite Home Care Service Limited

Latest inspection summary

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Background to this inspection

Updated 5 November 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Elite Home Care Service Limited is a domiciliary care service. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission (CQC). They and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 12 September 2019 and ended on 13 September 2019. We spoke with people and relatives on the telephone on 12 September 2019 and visited the office location on 13 September 2019.

What we did before inspection

We reviewed information we held about the service and the provider, for example, statutory notifications and complaints.

We contacted professionals involved in caring for people who used the service, including commissioners and social workers. We contacted the local Healthwatch. Healthwatch is the local consumer champion for health and social care services. They give consumers a voice by collecting their views, concerns and compliments through their engagement work. Information provided by these professionals was used to inform the inspection.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with five people who used the service and one relative. We spoke with the registered manager, provider, operations liaison, care co-ordinator and one care staff.

We reviewed a range of records. This included four people’s care records. We looked at the personnel files for four staff and records related to the management of the service.

After the inspection

We received written feedback from two relatives, five staff members and one social/health care professional. We sought clarification from the registered manager to validate evidence found. We looked at training data and quality assurance records. The registered manager sent us information in a timely manner.

Overall inspection

Good

Updated 5 November 2019

About the service

Elite Home Care Service Limited is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 33 older people.

People’s experience of using this service

People told us they received a good service and felt safe with the support they received from staff. Accidents and incidents were recorded and investigated. Risk assessments were in place. The registered manager and staff understood their responsibilities about safeguarding. Arrangements were in place to protect people from the risks associated with the management of medicines and the spread of infection.

Recruitment procedures were in place and there were enough staff on duty to meet people’s needs. Staff received appropriate training and supervision to provide care in a person-centred way.

People’s care and support plans were detailed, regularly reviewed and updated. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff had developed caring relationships with people they supported. People were supported to take part in decisions about their care and treatment. Their views were listened to. Staff respected people’s independence, privacy and dignity. People and their relatives were aware of the provider’s complaints procedure and felt confident to raise concerns.

The service was managed by a registered manager who had a clear vision about the quality of care they wanted to provide. There was a quality assurance system in place to monitor the quality and safety of the service. There was a focus on continuous improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the first inspection of this service which registered with CQC on 3 August 2018.

Why we inspected

This was a planned inspection based on the date the service first registered with CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.