Updated 5 November 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Elite Home Care Service Limited is a domiciliary care service. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission (CQC). They and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 12 September 2019 and ended on 13 September 2019. We spoke with people and relatives on the telephone on 12 September 2019 and visited the office location on 13 September 2019.
What we did before inspection
We reviewed information we held about the service and the provider, for example, statutory notifications and complaints.
We contacted professionals involved in caring for people who used the service, including commissioners and social workers. We contacted the local Healthwatch. Healthwatch is the local consumer champion for health and social care services. They give consumers a voice by collecting their views, concerns and compliments through their engagement work. Information provided by these professionals was used to inform the inspection.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with five people who used the service and one relative. We spoke with the registered manager, provider, operations liaison, care co-ordinator and one care staff.
We reviewed a range of records. This included four people’s care records. We looked at the personnel files for four staff and records related to the management of the service.
After the inspection
We received written feedback from two relatives, five staff members and one social/health care professional. We sought clarification from the registered manager to validate evidence found. We looked at training data and quality assurance records. The registered manager sent us information in a timely manner.