26 June 2019
During a routine inspection
We carried out an announced comprehensive inspection at Head Quarters on 26 January 2018 to ask the service the following key questions; are services safe, effective, caring, responsive and well-led.
Our findings were:
Are services safe?
We found that this service was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this service was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this service was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this service was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this service was providing well-led care in accordance with the relevant regulations.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
Head Quarters (known as Here) provides a memory assessment service and musculoskeletal service to outpatients from the Brighton and Hove area. The organisation is part of Here, which also operates a primary care referral service, a local GP practice, a community eye service and a wellbeing service. This report relates only to the services registered as Head Quarters which are the memory assessment service and the musculoskeletal service. Services are based across various branch sites within the Brighton and Hove area.
Dr Helen Curr and Mr Jon Ota are the registered managers. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Twenty seven people provided feedback about the service via comment cards all of which were very positive about the standard of care they received. The service was described as excellent, professional, helpful and caring. Patients said they felt listened to and found the staff to be kind and welcoming.
Our key findings were:
People were generally satisfied with their care and the professionalism of staff. People had their individual needs assessed before commencing care or treatment and were given detailed written information. The provider effectively dealt with incidents and risks.
Staff members demonstrated a good awareness of safeguarding, were able to discuss their actions in the event of a safeguarding concern and give examples of what may constitute abuse. The provider actively monitored people who were deemed as vulnerable and documented safeguarding issues appropriately.
Staff members were suitably qualified and had the skills and experience to keep people safe and meet their health and welfare needs.
The provider had a complaints process in place and staff were clear about their responsibilities for recording and dealing with complaints. People told us that they felt able to bring a concern or complaint to the direct attention of the staff member or manager, should the situation arise.