This practice is rated as Good overall. (Previous inspection November 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Hallgarth Surgery on 12 June 2018 as part of our inspection programme.
At this inspection we found:
- The practice had systems to keep patients safe and safeguarded from abuse.
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice provided a holistic approach to assessing, planning and delivering care. They used innovative approaches to how this was delivered and actively encouraged.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Results from the National GP Survey were variable when compared to local and national scores.
- The practice organised and delivered services to meet patients’ needs. They took account of patient needs and preferences.
- Patients were able to access care and treatment from the practice within an acceptable timescale for their needs.
- There was a focus on continuous learning and improvement at all levels of the organisation. The practice proactively used performance information to drive improvement.
The area where the provider should make improvements are:
- Review the flooring in both of the patient toilets to ensure they can be cleaned effectively.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice