The Care Quality Commission
  • Doctor
  • GP practice

Archived: Victoria Medical Centre

Overall: Good read more about inspection ratings

118-122 Green Street, Eastbourne, East Sussex, BN21 1RR (01323) 736664

Provided and run by:
Victoria Medical Centre

Important: This service is now registered at a different address - see new profile

All Inspections

31 August 2019

During an annual regulatory review

We reviewed the information available to us about Victoria Medical Centre on 31 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

1 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Green Street Clinic on 1 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:-

  • Ensure that the practice continues to progress and embed a robust audit trail to record and monitor decisions, rationale, action taken and outcomes in relation to significant events and complaints.

  • Ensure that the practices reviews the accessibilty to clinical room panic buttons and appropriate adjustments made.Ensure that the cleaning of desk top equipment is recorded and auditable.

  • Ensure that a system to manage the regular review/update of the practices policies is implemented.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice