J P Ward & Associates

Updated 1 October 2024

We carried out this on-site announced assessment on 30 October 2024. We found the practice had not met all regulations. Recruitment procedures did not always reflect current legislation. We identified scope for improvement in ensuring effective leadership and a culture of continuous improvement were established at the service. We identified scope for improvement in recording the completion of monitoring tasks associated with fire and legionella safety. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. The practice is in Staveley in Derbyshire and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 5 treatment rooms. During the assessment we spoke with 1 dentist, 3 dental nurses, and the practice manager. The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 1 October 2024

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, ‘wonderful care and treatment’, ‘very friendly’ and ‘ I always highly recommend the dental practice as the staff are professional, but caring and understanding.’ Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. While the people we spoke to expressed that they were generally happy with their care, our assessment found there were regulations that were not met.