The Doctors Laboratory

We did not rate this service. We found:

• The service had enough staff to provide the right level of service. Staff had training in key skills and managed safety well. The service controlled cross contamination risk well. Staff assessed risks and kept good care records. The service managed safety incidents well and learned lessons from them.
• Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, and had access to good information. Key services were available seven days a week.
• The service was planned to meet the needs of local people and made it easy for people to give feedback.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with other healthcare providers to plan and manage services and all staff were committed to improving services continually.