During the inspection of this practice, we spoke with patients, one doctor who worked at the practice, a nurse practitioner, the practice manager, two practice nurses and reception staff.We talked to some patients and asked about their experiences when visiting the practice. They told us they were satisfied with the care, support and advice they had received. One patient said 'I have nothing but praise for the care I receive from the practice." Another patient said 'All the staff are very helpful and kind, nothing is too much trouble. The doctor is always very good at explaining any treatment to me.'
We observed the experiences of patients who used the service. We saw that staff interacted and communicated well with people.
When we looked around the practice we found that it was clean and tidy.
We found that patients were safeguarded against the risk of abuse.
Staff told us that they were trained and supported by the doctors and practice manager to do their jobs.
We saw that effective systems were in place to deal with any complaints made about the practice.
The practice was compliant in all of the outcome areas we looked at during this inspection.