Background to this inspection
Updated
28 August 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one inspector.
Service and service type:
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a registered manager who was registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 2 August 2019 and ended on 6 August 2019. We visited the office location on 6 August 2019.
What we did before the inspection
Prior to our inspection we reviewed all the information we held about the service. This included information from notifications received from the registered provider, feedback from the local authority safeguarding team and commissioners. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with one person who used the service and two relatives about their experience of the care provided. We spoke with two care workers and the registered manager. At the office base we spent time looking at the people’s care plans, we also looked at staff records and various documents relating to the service’s quality assurance systems.
Updated
28 August 2019
About the service
Alchita Care Limited is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to adults and older adults. CQC only inspects the service being received by people provided with 'personal care.' At the time of the inspection the service was providing three people with personal care.
People’s experience of using this service and what we found
Staff understood how to keep people in their care safe from harm. Where risks to people had been identified measures had been put in place to reduce or eliminate those risks. Safe systems were in place to ensure people got their medicines at the right times. Staff had been recruited safely and there were enough staff to provide people with timely care and support.
Staff received appropriate training and support. Staff provided people with support to meet their nutrition, hydration and health care needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received support from staff who were kind and caring. People were involved in making decisions about their care and were treated with dignity and respect. People were encouraged to be independent and their equality and diversity needs were respected.
People’s care needs were assessed before a service was offered, to make sure staff would be able to meet their needs. Care plans were developed to make sure staff knew what they needed to do to meet those needs. This meant people received person centred care. A complaints procedure was in place and people said they would speak to the registered manager if they had any concerns.
The provider had effective governance and auditing systems in place to ensure people received
safe care and treatment. This meant the provider was identifying and rectifying any short falls in the service. People were positive about the registered manager and the service which was being provided. People told us they would recommend the service to others and as an organisation to work for.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 9 August 2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.