The Care Quality Commission
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Archived: Westbury Road Medical Practice

Overall: Good read more about inspection ratings

45 Westbury Road, Forest Gate, London, E7 8BU (020) 8472 4123

Provided and run by:
Westbury Road Medical Practice

Important: This service is now registered at a different address - see new profile

All Inspections

14 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Westbury Road Medical Practice on 14 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. However processes in place to ensure patients with Peripheral Arterial Disease were effectively monitored required review.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on. However further attention to patient experiences as reflected in the results of the GP patient survey was necessary.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Carry out a thorough analysis of the significant events to identify any trends.

  • Review registers and levels of exception reporting for Peripheral Arterial Disease to ensure patients receive safe care and treatment that met their needs.

  • Assess, monitor and improve the quality of the service with particular regard to the experiences of people who use the service.

  • Take further steps to encourage patients with caring responsibilities to identify themselves.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice