17 April 2014
During an inspection looking at part of the service
We found the practice staff had all accessed training relevant to their role in safeguarding vulnerable people.
The safeguarding policy had been updated to reflect the process for referral through to local safeguarding teams.
Disclosure and barring service (DBS) checks for staff within the practice had been risk assessed and had started to be requested as required.
We found there was now a record of audits being carried out in non-clinical and clinical areas of the practice.
We found up to date records of staff training were available.
All meetings within the practice were now formally recorded.
A patient survey was underway and a copy of the collated information would be made available to the Care Quality Commission once completed.
There was now a more robust process in place for informing patients how to make complaints and then managing and learning from complaints.
We did not speak to any patients during this inspection.