Letter from the Chief Inspector of General Practice
We previously carried out an announced comprehensive inspection at Dr's P L & S Kaul and Dr G K Gill on 5 December 2016. The overall rating for the practice was good with the effective domain rated as requires improvement. The full comprehensive report on the December 2016 inspection can be found by selecting the ‘all reports’ link for Dr's P L & S Kaul and Dr G K Gill on our website at www.cqc.org.uk.
This inspection was a desk based review carried out on 3 October 2017 to confirm that the practice had carried out their plan to make improvements in the areas that we identified in our previous inspection on 5 December 2016. This report covers our findings in relation to those areas and also additional improvements made since our last inspection.
The effective domain is now rated as good and overall the practice remains rated as good.
Our key findings were as follows:
- The practice had purchased disposable curtains for consultation and treatment rooms in July 2017. The cleaning schedule indicated that the curtains were due to be replaced in January 2018.
- The practice had invested in an e-learning training programme, which allowed management to monitor staff training and identify when refresher training was required.
- The GPs had completed fire safety and infection control training.
- Non clinical staff had completed adult safeguarding training.
- The practice had reviewed the results from internal and external patient surveys and identified a number of areas for improvement. Action plans had been put in place to improve patient satisfaction.
- The practice had improved their overall QOF score to around 96% (up from 90%) of the total number of points available. The practice had also taken action to improve performance in specific areas such as diabetes and mental health.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice