- GP practice
Bodmin Road Health Centre Also known as Dr PMA Simpson and Partners
Report from 21 February 2024 assessment
Contents
Ratings
Our view of the service
Bodmin Road Health Centre is an NHS GP practice which provides primary care services to patients in Sale, Cheshire. We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive at Bodmin Road Health Centre on the 6 March 2024. The service is rated as good overall, and the Responsive key question remains rated as good. We carried out the assessment as part of our work to understand how practices were working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. At this assessment we found that the practice organised services to meet patients’ needs and sought and used feedback and other data/information to monitor and improve access.
People's experience of this service
The National GP Patient Survey 2023 data regarding access showed a significant positive variation for ease of getting through to the practice by telephone. A positive variation for overall experience of making an appointment and for satisfaction with the appointment offered. Patient responses were trending towards a positive variation for satisfaction with appointment times. Patient feedback gathered by the practice was also positive. For example, via in-house patient surveys and the national Friends and Family survey. CQC had positive feedback from 5 patients.